Reputation Management - Video Testimonials

What is Video Testimonials in Reputation Management?

Video Testimonials is a Reputation feature that allows you to collect customer video reviews using shareable, branded “Video Collectors.” Contacts can record or upload a video from desktop or mobile (no app required). Collected videos can then be reviewed internally and showcased on your site using the Review Widget.

Key Benefits of Video Testimonials

• Authenticity: Real faces and voices build trust far faster than text-only reviews.
• Frictionless capture: Contacts record or upload from any modern device—no app required.
• Brand control: Customize collector branding (logo, background, text, accent, button colors) to match your visual identity.
• Flexible distribution: Share direct links or send via Email, SMS, or WhatsApp from the CRM.
• Centralized management: View and download all submissions in the Responses tab.
• Easy showcasing: Add videos to your existing Review Widget, with layout options and per‑collector filtering.
• Performance guardrails: Each video is capped at 2 minutes 30 seconds to keep files lightweight and watchable.

How To Create Video Collectors

Follow these steps to create a video collector.

Step 1: Create a Video Collector

1. Login to your account.
2. Go to Reputation → Video Testimonials.
3. Click + Create Collector or Create a Collector button.

Step 2: Setup Welcome Page

1. Add Public Collector Title.

2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.

3. Add Spokesperson details.

4. Add How it Works section: A short description about how everything works.

5. Add Welcome Message: A short message from your collector's spokesperson.

Step 3: Setup Questionnaire Page

1. Add up to 3 questions.
2. Order them for a guided flow.

Step 4: Setup Attribution Page

After your questions, we ask respondents to identify themselves,  or to confirm their info when it's been preloaded with a personalised link.

1. Add Headline.
2. Add Message.

Step 5: Thank You Page

1. Add Headline.
2. Add Message.
3. Add Spokesperson's Email.

Step 6: Set Logo & Colors

1. Enable and Add logo.
2. Enable or Disable White Background Behind Logo.
3. Set background, text, secondary text, accent, and button colors.
4. Click Save.

5. Click Preview to see exactly what your client will see when they open the collector to record their video review.

   

How to Share & Manage Video Testimonials

1. Via Link

• From Video Testimonials → Collectors, locate your collector.
• Click Copy Link and share by email, chat, social, or QR.

2. Send a Video Review Request (Email/SMS/WhatsApp)

• Click Send Review Request or the share icon of the collector.

• Select Contact.
• Select Email, SMS, or WhatsApp.
• Use Override Video Link to choose which collector to include.
• Select Default Email/SMS/WhatsApp Template or pre-made custom templates.
• Click on Send Review Request.

How to Manage and Download Responses

1. Open Reputation → Video Testimonials → Responses.
2. Click any submission to view the video.
3. Click Download to save the original file locally.

How to Display Videos in the Review Widget

1. Go to Reputation > Widgets.
2. Create or Edit a Review Widget.
3. Select Review Type as Video Testimonials.
4. Choose Video Testimonial Source as the collector you want to display.
5. Choose widget type, number of reviews, override video link and enable or disable powered by.
6. Click Save.