Conversations Experience Update

Overview

How To Enable before end of Feb 2026

These enhancements are part of the CRM Redesign: Conversations + Contact Detail Page (Beta) in Labs.

• To enable the new experience, go to Settings >> Labs and turn on CRM Redesign: Conversations + Contact Detail Page (Beta).
• Once enabled, all the enhancements listed below will automatically reflect in your account.

What’s New & Improved

• Richer Activity Logs: 

  Activity entries now include more detailed context such as pipeline name, stage, and related information, making it easier to understand what changed and why at a glance.

• Better Usability with Clearer Icons:

   Icon sizes across the UI have been increased to improve visibility and allow quicker recognition of actions.

• Improved Bulk Select Experience:

   The bulk selection flow has been refined to make selection flow clearer and reduce confusion when managing multiple conversations.

• Clearer Email Thread Visibility:

   When emails contain multiple threads, the indicator is now more prominent and easier to notice, making it simpler to locate at a glance.

• Enhanced Visual Contrast:

   Background colors, font sizes and contrast levels have been adjusted to make conversations easier to scan.

• Larger Snippet Selector in Composer:

   The snippet selector in the message composer is now larger, making it easier to browse, select, and insert snippets for faster and more efficient messaging.

• Improved Translation Support:

   We’ve added translation support for previously missing strings, ensuring a more consistent and complete localized experience across languages.