Phone Capabilities List

Our phone system offers a comprehensive suite of features designed to streamline communication within the CRM. Here's an overview of its key capabilities:

📞 Core Communication Features

• Integrated Calling & SMS: Send and receive calls and SMS directly within the CRM without needing third-party services like Twilio.
• Voicemail: You may create a custom recording to use as your voicemail.
• Voicemail-to-Email: Automatically forward voicemails to your email for easy access.
• Call Recording & Transcription: Record calls for quality assurance and training purposes. Transcription features are available to convert calls into text.
• Interactive Voice Response (IVR): Set up automated menus to route calls efficiently.
• Conference Calling: Host calls with multiple participants seamlessly.

⚙️ Advanced Configuration Options

• Call Forwarding: Redirect incoming calls to designated numbers or users.
• Call Connect & Whisper Messages: Ensure calls are answered by humans with prompts and provide agents with context before connecting.
• Custom Caller ID: Display verified numbers as your caller ID for outbound calls.
• Timeout Settings: Define how long calls ring before redirecting or ending.
• Multi-User Ringing: Assign incoming calls to ring multiple users simultaneously, ensuring prompt responses.
• Number Intelligence: Bundle of best-practice phone number checks. It ensures that using the phone for calls and texts works as expected, keeps costs under control, and protects reputation.

📊 Analytics & Compliance

• Messaging Analytics: Monitor SMS delivery rates, errors, and engagement metrics.
• Regulatory Compliance: Support for SHAKEN/STIR to prevent spam calls and tools for regulatory bundle management.
• HIPAA Compliance: With a signed BAA with Twilio, LC Phone supports HIPAA compliance for healthcare communications.

🔜Coming Soon

• VoIP Desk Phones (SIP endpoints)