Create A WhatsApp Template

  • Go to Settings -> WhatsApp -> Template tab -> Click on Create Template

Learn how to Add a Media to your templates!WhatsApp's latest update introduces support for Media Templates, enabling users to send various types of media content, including Images, Videos Documents, and Location.

  • A new section will open where you will need to fill in the Template Name, Category, Language and Header the information


Details around the fields available

  1. Template Name - The name of the template should be set using lowercase characters.
  2. Category - Select between the Marketing and Utility Category. Read about Template Categorisation Guidelines.
  3. Language - Select from the list of all the languages available.
  4. Header (Optional) - You can add a static or a variable header. Only 1 custom variable is allowed in the header.

  • Fill in additional details Body and Footer

Details around the fields available


  1. Body - The message that would be sent to the customer. You can add multiple custom variables while creating the template by clicking on Add Variable. 
  2. Footer (Optional) - You can add a static footer.

NOTE: Please fill sample value for all the custom variables added as Meta need examples to be sent while submitting the Template.


  • Verify the template message and hit on Create





  • Now we will send this template to Meta for approval and you can track the status in the Template Tab.



Statuses for Templates

  1. Pending - Template successfully submitted and sent to Meta for approval.
  2. Approved - Template is successfully verified and can be used for seeing messages to the customers.
  3. Rejected - The template was rejected by Meta and needs to be resubmitted. Read FAQ for re submission.

What's next?

  1. Once you have a registered template they can start using the below and product areas to send/receive WhatsApp messages.
  2. If you still have not added a number that can be used inside WhatsApp, refer below:

Frequently Asked Questions

  1. How do we add custom variables in Header and Body of a Template?

    Step 1 - Click on add variable available under Header or Body.

    Step 2 - Click on tag icon and select the custom variable(as in this case it is contact name) and a sample text(Shubham Gupta in this case).

  2. How do you submit a rejected template or edit a previously approved template?

    Step 1 - Click on the accordion icon and hit Edit template

    Step 2 - Fill in all the information again and hit Create.

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