Can I Use My Existing WhatsApp Number

Yes, but there are restrictions. To utilize the CRM (or any application-to-person system like it) you have to utilize a WhatsApp Business Account.

The migration process means that a phone number that is already registered in the WhatsApp Business can be moved between WhatsApp Business Solution Providers. This allows for businesses to change BSP's (Business Solution Provider) or move their number to a new account, but only if the source and destination Facebook Business Manager IDs are the same. After being migrated, a phone number keeps its display name, quality rating, messaging limits, Oļ¬ƒcial Business Account status, and any quality message templates previously approved as soon as they do not exceed the maximum capacity of templates per WABA (250 max).


Learn how to remove from an existing account here:

How to delete a phone number from the WhatsApp Business Platform 

Prerequisites for Migration

What is / isn't migrated in the process:

Template Messages and chat history migration Only the high-quality message templates are migrated on this process. In practice, they are copied to the destination WABA. These templates do not need to go through review again and can be sent immediately. Low quality, rejected, or pending templates are not migrated. Any existing message templates in the destination WABA will not be overwritten. Messages and chat history are not migrated with this process.


Billing Migration Messages sent before migration are charged to the source BSP. Messages sent after migration are charged to the destination BSP. Messages sent from the source that are not delivered before migration are still charged to the source BSP when they get delivered.


Official Business Accounts (Green Badge) Official Business Accounts (OBA's) can be migrated between WABA's. The only requirement is that the two-factor authentication requires to be disabled during the migration process. It can be re-enabled after the number is migrated.


Prerequisites for Migration

Partial or incomplete information may extend the time or cancel the request altogether for the migration.


Requirements for phone numbers to be migrated to the CRM:

  • You must have physical access to be able to receive and verify a 6 Digit PIN code through SMS or Voice Call per every number to be migrated.
  • The WhatsApp Business Account connected to the number to be ported must be verified by Facebook. Accounts and numbers in "Sandboxed" mode cannot be migrated.

Please keep in mind, Facebook rules state that the BSP cannot refuse or delay the disablement of 2FA or the porting process at all. If this is an issue, please reach out to Facebook directly from your Facebook Business Manager.


Preparation checklist

Before migrating a number, it's important to go through the following checklist:

  1. Do I know which Facebook Business Manager ID owns this account?
    1. Please note that this requires to be the Facebook Business Manager ID of the Business Manager that is the owner of the account. If the Business Manager only has access to it but is not the owner, the migration will not work. You can understand how to discover this Facebook Business ID here.
  2. Do I have admin access to the Facebook Business Manager that owns this account?
  3. Is the Facebook Business Manager verified?
  4. Do I have access to this phone number to receive and verify a 6 Digit PIN Code through SMS or Voice Call?

How do I add my WhatsApp to the CRM?

  • Go to Settings >> WhatsApp
  • Purchase WhatsApp
  • Select your existing WhatsApp Business Account

If you have an existing WhatsApp Business Account, you will be able to select it during the sign up process.

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